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Description.

Let Us Handle Your Inbound Calls

Outsourcing your inbound call center with Staffio allows you to delegate customer service to experts, while focusing on your core activities. This improves efficiency and productivity, as employees can work on their main tasks. With Staffio you can lower your expenses, as you do not need to spend on facilities, equipment, and extra staff.
Furthermore, outsourcing with Staffio offers you a 24/7 service, which is essential for businesses with customers around the world. It also guarantees high-quality customer service, as our agents are skilled and experienced in dealing with different customer issues and requests.

Moreover, Staffio allows your businesses to scale call center resources based on the demand, preventing overstaffing or understaffing problems. This results in better cost control and enhanced customer satisfaction. Staffio gives access to advanced technology and analytics, enabling you to monitor and evaluate your customer interactions, leading to better choices and improved customer experiences. With Staffio, outsourcing your inbound call centers can greatly help your businesses by cutting costs, boosting productivity, providing continuous support, and ensuring high-quality customer service.

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Staffio Agents

Frequently Asked Questions

Yes, our flexible services offer you the ability to choose your working hours

Pay per net hour per agent, including all HR and payroll fees.

  • Flexible staff scaling based on work load
  • 24/7 Support
  • Continuous Quality Assurance and Training
  • Cost Saving

Yes, we offer performance reports and other customized reports including call reasoning. 

Higher conversion rates and Customer Satisfaction

If you’re looking to enhance your sales, marketing, or increase your customer satisfaction. Staffio outbound calls services provide you access to a dedicated team of trained agents who specialize in making outbound calls, whether it’s for lead generation, customer acquisition, market research, or surveying. These professionals are skilled in engaging with prospects or customers effectively, resulting in higher conversion rates and improved customer satisfaction.

Furthermore, Staffio grants access to valuable insights and analytics, we have in-depth sophisticated reporting and analytics capabilities that allow you to track key performance metrics, measure campaign effectiveness, and gain actionable insights into customer behavior and preferences.

Moreover, outsourcing your outbound calls with us can be cost-effective. Instead of investing in hiring and training internal staff, as well as maintaining the necessary infrastructure and technology, you can pay for outbound calling services on a per-hour or per-campaign basis, reducing overhead costs and increasing return on investment.

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Staffio Agents

Frequently Asked Questions

Yes

Pay per net hour per agent, including all HR and payroll fees. Or you can pay per campaign. 

  • Flexible staff scaling based on work load
  • 24/7 Support
  • Continuous Quality Assurance and Training
  • Cost Saving

Yes, we offer performance reports and other customized reports including campaign results and NPS.

Surveys, market research, telesales, telemarketing and NPS indicators. 

a RESTURANT owner? You need Order Taking

With Staffio, your restaurants staff can focus on cooking delicious food, and onsite customer service, while leaving the task of order management to expert Staffio Agents. This will lead to improved efficiency and quality in food preparation, resulting in higher customer satisfaction. This can be particularly beneficial during peak hours when you’re managing multiple orders which can be challenging for in-house staff. 

With Staffio you can save time and money by not having to hire, train, and manage your own staff for this task. Staffio will help you improve customer satisfaction by providing 24/7 service, reducing errors, and offering personalized attention. 

We’ll increase your sales by cross-selling and upselling your products, converting enquiries into orders, and getting feedback from customers.

Staffio will give your business access advanced technology and analytics to monitor and optimize your order taking process.

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Staffio Agents

Frequently Asked Questions

Yes, our flexible services offer you the ability to choose your working hours

Pay per net hour per agent, including all HR and payroll fees.

  • Flexible staff scaling based on work load
  • 24/7 Support
  • Continuous Quality Assurance and Training 
  • Sales and up-sales
  • Orders Management System
  • Menu Management 
  • Cost Saving

Yes, we offer performance reports and other customized reports including best sellers.

No, Staffio can handle your orders through calls, social media, WhatsApp and other messaging applications. 

We Professionally Reply to your Emails

Outsourcing your email support with Staffio offers several advantages for your businesses, especially if you’re seeking to enhance your customer service operations. Staffio offers you access to a dedicated team of trained professionals who specialize in handling email inquiries promptly and efficiently. Our expert team ensures that your customer inquiries are addressed with accuracy and professionalism, leading to improved customer satisfaction and retention. 

Additionally, outsourcing email support with us allows your business to scale your customer service operations more flexibly, especially during peak periods or when experiencing fluctuations in email volume. Staffio can adjust staffing levels as needed; to ensure timely responses to customer inquiries without the need for significant internal resources or infrastructure investments. Moreover, outsourcing your email support can be cost-effective, as you only pay for the services you use, avoiding the overhead costs associated with maintaining an in-house support team. Staffio enables you to provide high-quality customer service while also optimizing operational efficiency and cost-effectiveness.

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Staffio Agents

Frequently Asked Questions

Yes, our flexible services offer you the ability to choose your working hours

Pay per net hour per agent, including all HR and payroll fees.

  • Flexible staff scaling based on work load
  • 24/7 Support
  • Continuous Quality Assurance and Training
  • Cost Saving

Yes, we offer performance reports and other customized reports including call reasoning. 

Real-time Support

With Chat Services, Staffio offers several benefits for your business seeking to improve customer support, sales, and overall online engagement. Staffio allows you to offer real-time support to website visitors or customers without the need to invest in additional infrastructure or hire and train in-house chat agents, where you can offer chat through WhatsApp or other messaging platforms. We have specialized teams trained in chat etiquette and product knowledge, ensuring that customer inquiries are handled promptly and professionally.

Moreover, outsourcing your chat services with us will improve your customer satisfaction by providing instant responses to inquiries, resolving issues efficiently, and offering personalized assistance. This will lead to higher customer retention rates and positive word-of-mouth referrals. Additionally,  Staffio will help you increase sales and conversions by engaging with website visitors in real-time, answering questions, and guiding them through the purchasing process.

Staffio ensures you scalability and flexibility, you can easily scale up or down the chat support based on fluctuating demand or seasonal peaks without the need for additional internal resources. we offer 24/7 chat support, ensuring that customers receive assistance at any time, regardless of the your operating hours.

Additionally, we grant you access to valuable data and insights. As we have analytics tools that track chat interactions, customer behavior, and trends, providing you with actionable insights to improve your products, services, and overall customer experience.

img-02.jpg

Staffio Agents

Frequently Asked Questions

Yes, our flexible services offer you the ability to choose your working hours.

Pay per net hour per agent, including all HR and payroll fees.

  • Flexible staff scaling based on work load
  • 24/7 Support
  • Continuous Quality Assurance and Training 
  • Cost Saving

Yes, we offer performance reports and other customized reports including chat classification. 

Through social media, website chat, in mobile applications chat and messaging applications such as WhatsApp

Boost Your Online Sales

Outsourcing your online sales with Staffio will be a smart strategic move for your business, that’s if you’re looking to expand your e-commerce operations and improve their bottom line. By outsourcing with us, you can tap into the expertise of specialized sales agents who are adept at leveraging digital platforms to drive revenue and increase market share. Staffio can handle various aspects of your online sales process, including product listings, order processing, and customer service, allowing you to focus on product development and strategic planning.

Additionally, outsourcing your online sales with us can offer cost savings compared to maintaining an in-house sales team, as you can avoid the overhead costs associated with hiring and training employees, as well as investing in technology and infrastructure.

Furthermore, Staffio provides scalability, allowing you to quickly adjust your sales capacity in response to changes in demand or market conditions. This flexibility is particularly valuable during peak sales periods or when entering new markets where demand may be uncertain.

Staffio will help you improve customer satisfaction by providing 24/7 service, reducing errors, and offering personalized attention. 

We’ll increase your sales by cross-selling and upselling your products, converting enquiries into orders, and getting feedback from customers. Staffio will give your business access advanced technology and analytics to monitor and optimize your order taking process.

img-02.jpg

Staffio Agents

Frequently Asked Questions

Yes, our flexible services offer you the ability to choose your working hours

Pay per net hour per agent, including all HR and payroll fees.

  • Flexible staff scaling based on work load
  • 24/7 Support
  • Continuous Quality Assurance and Training 
  • Sales by cross-selling and upselling
  • Feedback on marketing campaigns
  • Cost Saving

Yes, we offer performance reports and other customized reports including sales source and best sellers. 

Through Website, website dashboard, calls, mobile application, social media platforms and messaging applications. 

Maintain a strong online presence

Outsourcing social media support presents numerous benefits for you; especially if you’re aiming to maintain a strong online presence and effectively engage with your audience. Firstly, it allows you to leverage the expertise of our specialized agents who are well-versed in social media management, , community engagement, and crisis management. Our specialized knowledge ensures that social media channels are managed strategically and effectively, leading to increased brand visibility and engagement.

Additionally, Staffio enables you to maintain a consistent presence across various platforms without requiring significant internal resources or expertise. Staffio can handle tasks such as monitoring, and responding to customer inquiries, across different social media platforms including Facebook, Instagram, TikTok and others. Outsourcing with Staffio, will free up your internal teams to focus on other strategic initiatives. Moreover, With Staffio we’ll provide you access to advanced analytics and reporting tools, allowing you to track performance metrics and optimize your social media strategy for better results.

img-02.jpg

Staffio Agents

Frequently Asked Questions

Yes, our flexible services offer you the ability to choose your working hours.

Pay per net hour per agent, including all HR and payroll fees.

  • Flexible staff scaling based on work load
  • 24/7 Support
  • Continuous Quality Assurance and Training
  • Cost Saving

Yes, we offer performance reports and other customized reports including interaction classification. 

Facebook, Instagram, TikTok and others.

Unified Experience Across all Touchpoints

An omnichannel contact center is where Staffio integrates various communication channels seamlessly to provide a unified and consistent experience for customers. Unlike traditional call centers that primarily handle phone calls, omnichannel contact centers incorporate multiple channels such as phone calls, emails, live chat, social media, and messaging apps like WhatsApp or Facebook Messenger.

The key characteristic of an omnichannel contact center is its ability to track customer interactions across all channels in real-time and maintain a consistent conversation history. This means that regardless of the channel a customer uses to reach out, agents have access to the customer’s previous interactions and can provide personalized and contextually relevant support.

We prioritize your customer convenience and flexibility by allowing them to choose their preferred communication channel for interacting with you. For example, a customer might start an inquiry via email and then follow up with a phone call or switch to live chat to resolve an issue, all while maintaining a seamless conversation thread.

With Staffio omnichannel contact center, you can centralize customer interactions from multiple channels, this centralization ensures consistency in customer service delivery and facilitates a unified customer experience across all touchpoints.

We offer skilled professionals who are trained to handle inquiries across different channels effectively, these professionals can offer personalized assistance, resolve issues promptly, and maintain a high level of customer satisfaction.

Outsourcing your omnichannel contact center with us enables you to scale your customer service operations more efficiently. We can adjust staffing levels and resources based on fluctuating demand, ensuring that you can meet customer needs during peak periods without overburdening internal resources.

Furthermore, outsourcing with Staffio can lead to cost savings, instead of investing in infrastructure, technology, and training to support multiple communication channels internally, you can pay for services on a per-hour or per-agent basis, reducing overhead costs and increasing flexibility.

Additionally, we grant you access to advanced analytics and reporting capabilities. As we track and analyze your customers’ interactions across channels, providing you with valuable insights into customer preferences, behaviors, and trends. These insights can help you optimize your customer service strategies and improve overall operational efficiency.

img-02.jpg

Staffio Agents

Frequently Asked Questions

Yes, our flexible services offer you the ability to choose your working hours

Pay per net hour per agent, including all HR and payroll fees.

  • Flexible staff scaling based on work load
  • 24/7 Support
  • Continuous Quality Assurance and Training 
  • Cost Saving

Yes, we offer performance reports and other customized reports including call reasoning and customer interactions classifications. 

Phone calls, emails, live chat, social media, and messaging apps like WhatsApp or Facebook Messenger.