Project Details
Our client is considered one of the largest retail-wholesale companies in the region, in 2021 Staffio started this project with a small number of agents, with one function. Staffio started offering this fantastic partner online sales, after great success with online sales and increasing sales by %200, our client decided to entrust with more functions.
The next level of service, Staffio started handling social media support and other digital channels. Through which Staffio increase response rates, decreased response time, and classified all customers’ interactions.
By the Second year, Staffio started handling outbound calls including customer satisfaction surveys and tele-sales, which assisted our client in increasing customer experience, increase sales and decrease number of upset customers.
By the third year, Staffio took over all inbound calls, and by this time Staffio created a centralized omnichannel contact center, which handled all touchpoints with customers.
Staffio handled inbound calls, outbound calls, emails, chat, WhatsApp, Facebook, Instagram and Website.